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Privacy policy

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Last Updated: March 20, 2025
Welcome to GAI Chatbots Solutions! We care about your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [www.gaichatbotssolutions.com] or use our chatbot development services. Based in the Netherlands, we follow Dutch and EU laws, including GDPR (AVG), wherever our customers are.

1. About Us

  • We’re GAI Chatbots Solutions, a company in the Netherlands that creates custom AI chatbots using Botpress.

  • Got privacy questions? Email us at gai.solutionss@gmail.com or call +31684099602.

2. What We Collect

We gather info to help us deliver our services:

  • When You Reach Out: Your name, email, phone, or anything you share when contacting us (e.g., via email or call).

  • When You Order: Details about your project, business, and content (e.g., text, files) you give us to build your chatbot.

  • Website Visits: Stuff like your IP address or browser type if we use cookies or analytics later (we don’t yet).

  • Chatbot Chats: When we build, test, or manage your chatbot with Botpress Cloud, we can see conversation data—like what users say to the bot and its replies. Botpress stores this, and we access it during development or if we keep supporting your bot after delivery. Once delivered, you’re in charge of your chatbot’s user data, but we might still see it if we’re helping you via Botpress.

3. How We Use It

We use your info to:

  • Answer your questions and handle your orders.

  • Build, test, and deliver your chatbot.

  • Check or fix your bot if we manage it after delivery through Botpress Cloud.

  • Send you project updates or invoices.

  • Make our services better (e.g., by looking at how the bot works).

  • Follow Dutch laws (e.g., keeping tax records).

4. Why We’re Allowed (GDPR Reasons)

We process your data because:

  • Contract: It’s part of our deal to build or support your chatbot.

  • Consent: You share info with us on purpose (e.g., emailing us).

  • Our Interest: To run our business and help you, without stepping on your rights.

  • Law: To meet Dutch rules (e.g., storing payment info).

5. Who Sees Your Data

We don’t sell your info or share it for ads. It might go to:

  • Helpers: Tools like Botpress (for chats and hosting) or PayPal (for payments), only when needed.

  • Authorities: If Dutch or EU law demands it (e.g., a legal order).

  • That’s it—no one else, unless you say okay.

6. Keeping It Safe

  • We lock your data with stuff like email encryption and secure files.

  • Only our team working on your project (or support) gets access.

  • If a breach happens, we’ll tell you and the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) fast, per GDPR.

7. Your GDPR Rights

You control your data:

  • See It: Ask what we’ve got on you.

  • Fix It: Correct mistakes.

  • Erase It: Tell us to delete it (unless we need it for law or support).

  • Limit It: Restrict how we use it sometimes.

  • Move It: Get your data to take elsewhere.

  • Say No: Opt out of some uses (e.g., analytics if we add it).

  • Stop Us: Pull back consent anytime.
    Email gai.solutionss@gmail.com to do this—we’ll reply within 1 month.

8. How Long We Hold It

  • Project Stuff: We keep emails and files for 7 years after delivery or support ends, per Dutch tax law (BTW).

  • Contact Details: We hold them until you say “delete,” unless law or support needs them longer.

  • Chat Data: Botpress Cloud keeps conversations—see their policy. We only hold what we need if we’re still helping you, then wipe it.

9. Data Going Abroad

  • We’re Dutch, but Botpress (Canada) or WhatsApp (U.S.) might handle your chatbot data. We make sure it meets GDPR rules (e.g., with EU-approved contracts).

  • Using our services means you’re cool with this.

10. Cookies and Tracking

  • No cookies or trackers on [www.gaichatbotssolutions.com] yet. If we add them (e.g., Google Analytics), we’ll ask you first, per Dutch law.

11. Updates to This Policy

  • We might change this Privacy Policy. New versions go here with the date—keep an eye out.

12. If You’re Not Happy

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